Lastly, the customer allegedly intends to pursue this matter in a court of law. We exceeded current market value of the customer's covered item by $100 in an offer during that conversation, separately from rembursing him for incurred service costs as agreed upon (which was part of the customer's original request). Total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fairĬPS received this complaint WHILE ON THE ***** with the customer discussing this matter and looking to negotiate an amicable agreement.
This agreement will be terminated at the point "Our liability is limited to the original price of the covered equipment. The customer purchased a product for $899 and a contract with a limit of liability that *** not exceed that amount. We will now attempt to collect in court, but it shouldn't have to be this way. We have tried to work with them, but we are now 6 weeks without a dishwasher and over one week of that time is just waiting for their responses.I do not believe they ever intended to honor their warranty and warn any consumers or dealers to NOT use their services. While there has been multiple phone calls and "we will look into it," they have refused to cover what the warranty originally promised. The cost of the replacement for the same unit is $1,499. CPS chose to pay for the replacement, but then only offered $650 to cover the expense INCLUDING the $139 we had to pay out of pocket for the diagnosis. It was reported and they instructed us to have a repairman diagnose the issue. It is now year 3, and the unit has died due to a faulty control panel.
We purchased a new ASKO Dishwasher from Mile High Appliances and added a 5 year replace or repair warranty from Consumer Priority Services on the unit.
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